Gift Wrapping

Dispatch Times

Ready-to-ship items are usually dispatched within 1–3 working days.

Handcrafted, pre-order or made-to-order items may require additional processing time. Where this applies, the expected dispatch time will be stated on the individual product page.

UK Delivery

UK delivery starts from £3.50, with the final shipping cost calculated at checkout based on the items in your order and the delivery service selected.

Free standard delivery on orders over £50.

Express delivery options are available at checkout where applicable.

For added peace of mind, we use a tracked delivery service. A tracking number will be sent to you as soon as your order has been processed and dispatched.

Returns

We hope you love your order, but if you need to return an item, please contact us within the return period stated in our Returns Policy.

Items must be returned unused, in their original condition and securely packaged.

Personalised, custom-made or made-to-order items may not be eligible for return unless faulty, in line with your statutory rights.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us as soon as possible with your order number and clear photographs so we can help resolve the issue.

If you have any questions about our delivery service, please don’t hesitate to contact us at info@designsbyinaya.co.uk.